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  • Email: xtemos@mail.com
  • Call Us: (686) 492-1041
  • Address: 1060 Cudahy Pl, San Diego
  • Working Hours: Mon - Fri 10:00am - 10:00pm
FAQ

Common Questions

What is the minimum order quantity?

MOQ varies by product. Smart glasses and drones start from 5–10 units. Surf machines can be ordered from 1 unit. Robot dogs from 1 unit (R&D) or 5 units (commercial). OEM orders typically require higher MOQ — details in each product page.

Can I get samples before placing a bulk order?

Yes. We encourage sample orders for first-time buyers. Sample pricing is generally higher per unit but allows you to verify quality before committing to bulk. Sample lead time is typically 7–14 days.

Do you support OEM / white-label production?

Absolutely. We offer full OEM support including custom branding, packaging design, firmware customization, and documentation with your brand name. Minimum quantities apply — contact us for details.

What certifications do your products carry?

Products vary — CE and RoHS are standard across all lines. FCC (USA), SRRC (China), and TÜV (Germany) depend on the product. Full compliance documentation is provided with every order.

How does shipping work?

We offer EXW, FOB, and DDP terms. For most buyers, we recommend DDP — we handle everything including export clearance, freight, and import duties to your door. Sea freight, air freight, and express options available.